My booking could not be processed

Your booking may not be confirmed for several reasons: we do not have a clinician available in your area at the date and time requested, your payment was declined … Do not worry, try to reformulate your request or contact us by phone +44 (0) 118 3246 425 or by email and we will find a solution together.

I did not receive a confirmation email

Check your SPAM, it is possible the email may have been redirected there. Alternatively, sign in to your online account, check your personal information or go directly to the intervention section you can find the information you provided to us while booking the intervention. If you would like to receive from us another confirmation email, let us know at giving us as much details as possible regarding your booking so that we can retrieve your information. We will process your request as soon as possible.